Subscription Base Refund Policy

REMarkit does not offer refunds for any subscription fees nor can we offer refunds on usage-based billing such as Phone/SMS/Email communication charges. Once a payment has been processed, it is non-refundable, and no prorated refunds will be issued for partial periods of service usage. This applies to all subscription plans. 

Cancellation & Pause Policy

All of our subscriptions are no-contract and clients are free to cancel with a minimum of 30 days notice from their next billing date. Prior to cancellation it is your responsibility to ensure all media assets, customer lists, configured features (templates, workflows etc.), funnels, websites, and phone numbers are transferred or removed from service.

Once your cancellation is processed this is irreversible and all data within the system will be purged including any phone numbers purchased through the system. If you'd like to transfer out any actively used phone numbers it will be your responsibility to submit the porting request to do so.

To cancel your subscription, simply log into your REMarkit back office:

Navigate to Settings Select Billing. Under Subscription Plans, click on "Click here to modify your client's subscription."

In lieu of cancelling your account permanently, you may opt to suspend/pause your billing for a short specified period of time after which point we will be able to resume your account. During this time all access, communications (Phone/SMS/Email), websites, automations, and other services will be paused. You will be responsible for the direct maintenance fees of phone numbers charged by the carrier however they will not be terminated/released. Suspensions/paused accounts are limited to 90-day spans after which subscription will be automatically cancelled.

If you decide to pause your subscription, you can resume service before your 90 day span by logging back into your account and updating your payment information or resuming with whatever form of payment you previously had on file.

Third-Party Refunds

Please note that REMarkit is not responsible for issuing refunds for any payments made by your clients through third-party merchants such as Stripe or any other payment processors. All such transactions are governed by the terms of service of those payment providers, and any refund requests must be handled through their respective platforms. For any further inquiries or support, feel free to reach out to our customer service team.